Last updated: 14 January 2026

This Privacy Policy explains how I collect, use, store, and protect personal information across my counselling clinic, website, and mobile app. I am committed to safeguarding your privacy and ensuring that your personal information is handled with care, transparency, and respect.

If you have any questions, you can contact me at: Maybury Therapy. curt@mayburytherapy,co.uk. Tel: 07746 887 117. 44 Coach Road, TS12 2RP

1. Who I Am

I operate a counselling clinic providing therapeutic services to clients. I also run a website for general information and enquiries, and a separate mobile app designed to help individuals track their health and fitness progress related to pain recovery.

These systems are fully segregated. The app does not share data with the clinic, and I do not access app data unless a user chooses to show it to me directly.

2. Information Collected Through the Clinic

What I Collect

When you become a client, I may collect:

  • Your name and contact details
  • Relevant personal history and information you choose to share during sessions
  • Clinical notes
  • Appointment history
  • Emergency contact information
  • Payment information (if applicable)

How This Information Is Used

  • To provide counselling services
  • To maintain accurate clinical records
  • To manage appointments and communication
  • To meet legal, ethical, and professional obligations

How Information Is Stored

I use Carepatron to securely manage client records, appointments, and clinical notes. Carepatron is a professional, encrypted platform designed for healthcare data management.

Sharing of Information

Your information is:

  • Never sold
  • Never shared with third parties unless:
    • You give explicit written permission, or
    • I am legally required to share information (e.g., serious risk of harm, court order)

3. Information Collected Through the Website

What I Collect

When you contact me through the website, I may collect:

  • Your name
  • Email address
  • Phone number
  • Any information you include in your message

How This Information Is Used

  • To respond to your enquiry
  • To provide information about services
  • To arrange appointments if requested

Cookies and Analytics

If your website uses cookies or analytics tools (e.g., Google Analytics), include a short statement here. If not, simply state:

My website does not use tracking cookies or analytics tools beyond what is necessary for basic site functionality.

4. Information Collected Through the App

Purpose of the App

The app is designed to help users track:

  • Health metrics
  • Fitness data
  • Pain‑related progress
  • Recovery patterns

What the App Collects

Depending on user settings, the app may collect:

  • Activity data (e.g., steps, workouts)
  • Pain scores or symptom logs
  • Sleep or recovery metrics
  • Other health‑related information the user chooses to enter

How App Data Is Used

  • To provide users with insights, charts, and progress tracking
  • To support self‑management of pain and recovery

Segregation From Clinical Services

  • App data is not connected to the counselling clinic
  • I do not access app data
  • I only see app information if a user chooses to show it to me voluntarily
  • App data is not used for clinical decision‑making unless explicitly shared by the user

Storage and Security

  • App data is stored securely within the app’s system
  • No app data is transferred to Carepatron or clinic records
  • Users may delete their data at any time (if your app supports this, keep this line)

5. Legal Basis for Processing (UK GDPR)

I process personal data under the following lawful bases:

  • Consent – when you contact me or choose to share information
  • Contract – when you engage in counselling services
  • Legal obligation – for record‑keeping and safeguarding requirements
  • Legitimate interests – for running and improving my services

Health information is classified as special category data, and is processed under:

  • Provision of health or social care
  • Explicit consent

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request transfer of your data (data portability)

To exercise any of these rights, contact me using the details above.

7. Data Retention

Clinic Records

Clinical records are kept for the minimum period required by law and professional guidelines (typically 7 years for adults, or until age 25 for minors, depending on jurisdiction).

Website Enquiries

Messages sent through the website are retained only as long as needed to respond to your enquiry.

App Data

App data is retained only on the user’s device or within the app’s system. Users may delete their data at any time.

8. Security Measures

I take data protection seriously and use:

  • Encrypted systems
  • Secure clinical software (Carepatron)
  • Password‑protected devices
  • Access controls
  • Regular security reviews

9. Changes to This Policy

This policy may be updated occasionally. The latest version will always be available on my website or within the app.